Pahadibhai Shipping and Delivery Policy
Effective Date: August 20, 2026
Pahadibhai is a food ordering and delivery platform that connects customers with participating restaurants and food partners. This Shipping and Delivery Policy explains how food orders are delivered through the Pahadibhai platform.
For food orders, "shipping" refers to the delivery of prepared food to the delivery address provided by the customer.
1. Delivery Service
Pahadibhai provides or facilitates food delivery through available delivery partners and participating restaurants or food businesses.
Delivery availability depends on:
Customer location
Restaurant location
Delivery partner availability
Restaurant operating hours
Food availability
Local service conditions
Not every restaurant or food item may be available for delivery to every location.
2. Delivery Address
Customers must provide a complete and accurate delivery address when placing an order.
Where available, customers may use Pahadibhai's location feature to identify their delivery location.
Customers are responsible for checking the delivery address before confirming an order.
An incorrect or incomplete address may result in:
Delivery delays
Failed delivery
Additional delivery charges where applicable
Order cancellation
Refund restrictions, subject to applicable law
3. Delivery Time
The estimated delivery time displayed in the Pahadibhai application is an estimate and may change depending on circumstances.
Delivery may be affected by:
Restaurant preparation time
Traffic
Weather
Road conditions
Delivery partner availability
High order volumes
Customer location
Public events or local restrictions
Technical problems
Other circumstances outside our reasonable control
We will make reasonable efforts to deliver orders within the estimated time shown in the application.
4. Order Tracking
Where tracking is available, customers may be able to track the status or location of their order through the Pahadibhai application.
Tracking information may not always be real-time or perfectly accurate due to technical, network, GPS, or operational limitations.
5. Delivery Charges
Delivery charges may vary depending on factors such as:
Delivery distance
Customer location
Restaurant location
Order value
Demand
Availability of delivery partners
Promotional offers
Other operational factors
Any applicable delivery charge will be displayed during the ordering process before order confirmation, where reasonably possible.
6. Customer Availability
Customers should be available at the provided delivery location to receive their order.
If the customer cannot be reached or is unavailable, the delivery partner may attempt to contact the customer using the contact information provided.
If delivery cannot be completed because the customer is unavailable, an incorrect address was provided, or the customer refuses to receive the order, the order may be cancelled and a refund may not be available, subject to applicable law.
7. Contactless Delivery
Where available, customers may request contactless delivery or a designated drop-off location.
Customers are responsible for providing clear delivery instructions.
Pahadibhai may not be able to accommodate every delivery instruction due to safety, operational, or location restrictions.
8. Food Delivery Conditions
Food should be received promptly after delivery.
Customers should check their order at the time of delivery where reasonably possible.
If an order is missing items, contains incorrect items, or arrives damaged, customers should report the issue to Pahadibhai as soon as reasonably possible.
9. Failed Delivery
An order may be considered unsuccessfully delivered if:
The customer cannot be contacted.
The customer is not available.
The delivery address is incorrect or incomplete.
The delivery location cannot reasonably be accessed.
The customer refuses to accept the order.
Circumstances outside reasonable control prevent delivery.
In such circumstances, cancellation and refund eligibility will be determined under the applicable Pahadibhai Cancellation and Refund Policies and applicable law.
10. Delivery Delays
Pahadibhai is not responsible for delays caused by circumstances beyond its reasonable control, including:
Severe weather
Traffic congestion
Road closures
Natural disasters
Government restrictions
Public disturbances
Restaurant delays
Delivery partner shortages
Network or technical failures
Other unforeseen circumstances
If your order is significantly delayed, please contact Pahadibhai support for assistance.
11. Delivery Areas
Pahadibhai may operate only within selected service areas.
Delivery areas may change depending on restaurant availability, delivery capacity, operational requirements, and other factors.
The application will display available restaurants and delivery options based on the location entered or detected.
12. Minimum Order and Additional Charges
Certain restaurants or delivery areas may have minimum order values or additional charges.
Where applicable, these charges will be displayed during the ordering process before you confirm your order.
13. Restaurant Preparation
Restaurants and food partners are responsible for preparing the food included in your order.
Preparation times may vary depending on the food item, restaurant workload, order volume, and other factors.
Pahadibhai does not guarantee a specific food preparation time unless expressly stated.
14. Delivery Partner Conduct
Delivery partners may be independent contractors, employees, or third-party service providers depending on the Pahadibhai delivery arrangement.
Customers are expected to treat delivery personnel respectfully.
Threatening, abusive, discriminatory, fraudulent, or unsafe conduct toward delivery personnel is prohibited.
Pahadibhai may take appropriate action against accounts involved in serious or repeated misconduct.
15. Delivery Issues
If you experience a delivery problem, please contact us as soon as possible.
Examples include:
Order not received
Missing items
Incorrect order
Damaged or spilled food
Excessive delivery delay
Delivery to the wrong location
Please provide your Order ID and relevant details so that we can investigate the issue.
16. Refunds for Delivery Problems
Where a delivery issue qualifies for a refund or other remedy, Pahadibhai may provide an appropriate resolution in accordance with its Refund Policy and applicable law.
Possible resolutions may include:
Full or partial refund
Wallet credit
Replacement
Other appropriate remedy
A refund is not automatically guaranteed for every delivery complaint.
17. Changes to Delivery Policy
Pahadibhai may update this Shipping and Delivery Policy from time to time.
The latest version will be made available through the Pahadibhai application or website and will include the applicable effective date.
18. Contact Us
For delivery or shipping-related questions, please contact:
Pahadibhai
Email: support@pahadibhai.in
Last Updated: August 20, 2026
