Privacy policy

Privacy Policy for Pahadibhai

Effective Date: August 20, 2026

Pahadibhai ("Pahadibhai", "we", "us", or "our") operates the Pahadibhai food delivery application and related services (collectively, the "Service").

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use the Pahadibhai mobile application.

By using Pahadibhai, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use Pahadibhai, we may collect the following categories of information.

A. Account and Personal Information

When you create or use an account, we may collect:

  • Name
  • Mobile phone number
  • Email address
  • Account/login information
  • Profile information
  • Delivery addresses
  • Saved addresses and location details
  • User ID and account-related information

B. Location Information

Pahadibhai may request access to your device's location when you use location-based features.

We may use approximate or precise location information to:

  • Find restaurants and food available near you
  • Show nearby food and delivery options
  • Determine whether delivery is available at your location
  • Improve address and location selection
  • Help restaurants and delivery personnel fulfill your order
  • Provide delivery and order tracking features
  • Provide location-relevant recommendations

We request location access only when it is necessary for a relevant feature. You can control location permissions through your device settings. Some location-based features may not function correctly if you deny location access.

We do not use your location solely for advertising or analytics.

C. Order and Transaction Information

When you place an order, we may collect information such as:

  • Items ordered
  • Restaurant or food partner
  • Order amount
  • Delivery address
  • Order status
  • Order history
  • Payment-related transaction information
  • Coupons, discounts, and promotional information
  • Refund and cancellation information

D. Wallet and Balance Information

If you use the Pahadibhai wallet or balance feature, we may collect and maintain information relating to:

  • Wallet balance
  • Wallet transactions
  • Credits and debits
  • Refunds
  • Promotional credits
  • Referral rewards
  • Transaction history

Where payments are processed through third-party payment providers, payment card, banking, UPI, or other sensitive payment information may be processed directly by the applicable payment provider. We do not intend to store complete card or banking credentials unless specifically required and lawfully permitted.

E. Voice Search

Pahadibhai may provide voice-based food search.

If you choose to use voice search, the app may access your device microphone and process the audio or voice input necessary to convert your request into a food search.

Microphone access is used only when you activate or use the relevant voice-search functionality.

F. Videos and User Interactions

Pahadibhai may provide short food videos ("Shorts") that allow users to discover restaurants, dishes, offers, and other food-related content.

We may collect information about:

  • Videos viewed
  • Likes or other interactions
  • Searches
  • Restaurants or dishes viewed
  • Purchases resulting from content
  • Preferences and interactions within the Service

This information may be used to personalize and improve your food discovery experience.

G. Referral and Rewards Information

If you use our "Reference and Earn" or referral program, we may collect information necessary to:

  • Generate referral codes or links
  • Track eligible referrals
  • Calculate rewards
  • Credit rewards to your account or wallet
  • Prevent fraud or abuse

You should only share referral information with people you know or have permission to contact.

H. Device and Technical Information

We may automatically collect certain technical information, such as:

  • Device type
  • Operating system and version
  • App version
  • IP address
  • Device identifiers where permitted
  • Network information
  • Crash reports
  • App performance information
  • General usage information

We use this information to maintain, secure, troubleshoot, and improve Pahadibhai.

2. How We Use Your Information

We may use collected information to:

  • Create and manage your account
  • Process food orders
  • Deliver food to you
  • Find nearby restaurants and food
  • Provide location-based services
  • Provide order tracking
  • Process payments and refunds
  • Manage wallet balances
  • Provide referral rewards
  • Provide voice search
  • Personalize food recommendations
  • Display relevant food videos and content
  • Communicate with you about orders and account activity
  • Provide customer support
  • Detect and prevent fraud, abuse, and unauthorized activity
  • Maintain and improve our application
  • Diagnose technical problems
  • Comply with applicable laws and legal obligations
  • Protect the rights, safety, and security of users, restaurants, delivery partners, and Pahadibhai

3. How We Share Information

We may share information with third parties when necessary to provide Pahadibhai's services.

These parties may include:

Restaurants and Food Partners

We may share necessary order information with the restaurant or food partner responsible for preparing your order.

Delivery Partners

We may share information necessary to deliver and track your order, including relevant delivery address and order details.

Payment Service Providers

Payment and transaction information may be processed by third-party payment providers to complete payments, refunds, and other financial transactions.

Technology and Service Providers

We may use trusted third-party service providers for services such as:

  • Cloud hosting
  • Database infrastructure
  • Authentication
  • Analytics
  • Crash reporting
  • Customer support
  • Push notifications
  • Maps and location services
  • Voice processing
  • Fraud prevention
  • Security

These providers may process information only as necessary to provide services to us and in accordance with applicable agreements and laws.

Legal and Safety Requirements

We may disclose information when reasonably necessary to:

  • Comply with applicable law
  • Respond to lawful requests from government authorities
  • Enforce our terms and policies
  • Investigate fraud or security incidents
  • Protect users or the public
  • Protect our legal rights

We do not sell your personal information.

4. Location Permission

Pahadibhai uses location information to provide location-based food discovery and delivery functionality.

For example, location may be used to show food and restaurants near your current location and assist with delivery.

We request the minimum location access reasonably necessary for the feature being used. Where possible, location access is limited to when the relevant feature is being used.

You can disable location permissions through your Android device settings. However, certain Pahadibhai features may become unavailable or less accurate.

5. Camera and Other Device Permissions

Pahadibhai may request access to device features such as the camera, microphone, notifications, or location when required for specific functionality.

Permissions are requested only for relevant features.

For example:

  • Microphone: voice search
  • Location: nearby food, address selection, delivery and order-related location functionality
  • Notifications: order updates, delivery updates, account notifications, and other relevant communications
  • Camera: only if a feature requiring camera access is introduced, such as uploading a profile image or other content

You may manage these permissions through your device settings.

6. Cookies and Similar Technologies

Pahadibhai and its service providers may use cookies, software development kits (SDKs), local storage, and similar technologies where applicable.

These technologies may be used for:

  • Authentication
  • Security
  • App functionality
  • Performance monitoring
  • Analytics
  • Remembering preferences
  • Improving the Service

The specific technologies used may change as we improve the application.

7. Third-Party Services and SDKs

Pahadibhai may use third-party services, APIs, SDKs, and infrastructure providers to operate and improve the application.

Examples may include services for:

  • Maps and location
  • Payments
  • Cloud hosting
  • Authentication
  • Analytics
  • Notifications
  • Crash reporting
  • Voice recognition
  • Customer support

Third-party services may have their own privacy policies and terms.

We expect third-party service providers used by Pahadibhai to handle information in accordance with applicable laws and contractual requirements.

8. Data Security

We take reasonable technical and organizational measures designed to protect your information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no internet transmission, electronic storage system, or online service can be guaranteed to be completely secure.

You are responsible for keeping your account credentials and device secure.

9. Data Retention

We retain information only for as long as reasonably necessary to:

  • Provide our services
  • Maintain your account
  • Complete and maintain transaction records
  • Provide customer support
  • Resolve disputes
  • Prevent fraud and abuse
  • Comply with legal, accounting, tax, and regulatory requirements
  • Enforce agreements and protect our legal rights

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

10. Account Deletion and Data Deletion

You may request deletion of your Pahadibhai account and associated personal information.

To request account deletion, contact us at:

support@pahadibhai.in

Please include the mobile number or email address associated with your Pahadibhai account so that we can identify and process your request.

Certain information may need to be retained where required by law or where necessary for legitimate purposes such as fraud prevention, financial records, dispute resolution, or legal compliance.

Account deletion may also result in the loss of:

  • Account history
  • Saved addresses
  • Wallet-related benefits or promotional credits
  • Referral rewards
  • Other account-related information

Any deletion or retention will be handled in accordance with applicable law.

11. Children's Privacy

Pahadibhai is not intended to knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us at:

support@pahadibhai.in

We will take reasonable steps to investigate and delete information where required by applicable law.

12. Marketing and Communications

We may send service-related communications such as:

  • Order confirmations
  • Delivery updates
  • Payment or refund notifications
  • Account notifications
  • Security alerts
  • Customer service communications

Where applicable, we may also send promotional communications about food, restaurants, offers, or Pahadibhai services.

You may opt out of certain promotional communications using available unsubscribe or notification controls. You may still receive essential service and transactional communications.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

When we make material changes, we may provide notice through the application or other appropriate means.

The updated Privacy Policy will include a revised effective date.

14. Your Privacy Choices

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

  • Access certain information
  • Request correction of inaccurate information
  • Request deletion
  • Manage device permissions
  • Control certain notifications
  • Request information about how your data is used

To make a privacy-related request, contact us at:

support@pahadibhai.in

We may need to verify your identity before processing certain requests.

15. International Data Processing

Depending on the services and technology providers used by Pahadibhai, information may be processed or stored in locations outside your state or country.

Where required by applicable law, we will take appropriate measures for such transfers and processing.

16. Fraud Prevention and Security

We may process information to detect and prevent:

  • Payment fraud
  • Fake accounts
  • Referral abuse
  • Coupon abuse
  • Unauthorized transactions
  • Account takeover
  • Misuse of wallet balances
  • Other fraudulent or illegal activity

This may include analyzing account, transaction, device, and usage information.

17. Delivery and Order Tracking

When you place an order, Pahadibhai may process relevant location and order information to provide delivery tracking.

Depending on the functionality available, delivery-related information may be shared with the restaurant and/or delivery partner so that your order can be prepared, delivered, and tracked.

18. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Pahadibhai

Email: support@pahadibhai.in

We will make reasonable efforts to respond to privacy-related requests within a reasonable period and as required by applicable law.

19. Consent

By using Pahadibhai, you acknowledge that you have read this Privacy Policy and understand how your information may be collected, used, stored, and shared as described above.

Where applicable, we will request the permissions and consent required by law before accessing sensitive information or device permissions.

Last Updated: August 20, 2026