Pahadibhai Refund and Cancellation Policy
Refund and Cancellation Policy
Effective Date: August 20, 2026
This Refund and Cancellation Policy explains the rules applicable to cancellations, refunds, failed orders, missing items, incorrect items, and other order-related issues on the Pahadibhai food delivery platform.
By placing an order through Pahadibhai, you agree to this policy and the applicable Terms and Conditions.
1. Order Cancellation by Customer
You may request cancellation of an order through the Pahadibhai app, subject to the status of your order.
Before the Restaurant Accepts the Order
If you cancel an order before the restaurant or food partner accepts it, you may generally be eligible for a full refund of the amount paid.
After the Restaurant Accepts the Order
Once the restaurant has accepted or started preparing your order, cancellation may not be eligible for a refund because the food may already have been prepared.
Any applicable cancellation charge or refund will depend on the order status and circumstances.
2. Order Cancellation by Pahadibhai or Restaurant
An order may be cancelled by Pahadibhai or the restaurant/food partner for reasons including:
Food item unavailable
Restaurant closed
Delivery unavailable
Technical problems
Payment failure
Excessive demand
Incorrect menu or pricing information
Operational issues
Safety or security concerns
Other circumstances beyond reasonable control
If an order is cancelled by Pahadibhai or the restaurant and payment has already been successfully collected, an eligible refund will generally be initiated.
3. Missing Items
If an item is missing from your order, please report the issue to Pahadibhai customer support as soon as reasonably possible after receiving the order.
We may request:
Order details
Photographs of the delivered items
Information about the missing item
Other information reasonably necessary to investigate the complaint
After verification, Pahadibhai may provide an appropriate resolution, which may include a refund, wallet credit, replacement, or another suitable remedy.
4. Incorrect Items
If you receive an item that is different from what you ordered, please contact Pahadibhai support as soon as possible.
Depending on the circumstances, we may provide:
A refund
Wallet credit
Replacement
Other appropriate resolution
The final resolution may depend on the availability of the food item and the circumstances of the order.
5. Damaged or Spilled Food
If your food arrives damaged, spilled, or in an unsuitable condition, please report the issue promptly after delivery.
We may ask for photographs or other information to verify the issue.
After review, an appropriate refund, credit, replacement, or other resolution may be provided where applicable.
6. Food Quality Complaints
Food is prepared and supplied by restaurants and food partners.
If you have a complaint regarding food quality, taste, preparation, ingredients, or other food-related issues, please report it to Pahadibhai as soon as reasonably possible.
We may contact the relevant restaurant or food partner to investigate the complaint.
Refunds for food-quality complaints are not automatic and may depend on the circumstances and applicable law.
7. Failed or Unsuccessful Orders
If your payment is successfully deducted but the order is not successfully created due to a technical or processing failure, Pahadibhai will take reasonable steps to identify the transaction and process an eligible refund.
The time required for the refund to appear in your account may depend on the payment provider or financial institution.
8. Duplicate Payments
If you believe that you have been charged more than once for the same order, please contact us at:
support@pahadibhai.in
We may verify the transaction details before processing an eligible refund.
9. Payment Gateway or Bank Issues
Payments may be processed through third-party payment providers.
In certain situations, a payment may be temporarily deducted, reversed, failed, or remain pending because of a bank, payment gateway, UPI, card network, or technical issue.
Where Pahadibhai has not received the payment, you may need to contact your bank or payment provider regarding the transaction.
10. Refund Method
Where a refund is approved, it may be issued through:
The original payment method
Pahadibhai wallet/account balance
Another method permitted by applicable law
The available refund method may depend on the original payment method and the circumstances of the refund.
11. Refund Processing Time
Once Pahadibhai approves a refund, the actual time for the amount to appear in your bank account, card, UPI account, or other payment method may vary depending on the relevant payment provider or financial institution.
Pahadibhai does not control processing times imposed by third-party financial institutions.
12. Wallet Refunds and Credits
Where an eligible refund is issued to the Pahadibhai wallet, the credited amount may be subject to the applicable wallet terms.
Promotional credits, cashback, referral rewards, and other promotional amounts may have separate conditions and may not necessarily be refundable or convertible to cash except where required by applicable law.
13. Refund for Promotional Offers
If an order includes a coupon, discount, cashback, referral reward, or other promotional benefit, the refund calculation may take the applicable promotional terms into account.
Promotional benefits may not be reinstated after cancellation or refund unless specifically permitted.
14. Customer Unavailable or Incorrect Address
A refund may not be available where an order cannot be delivered because:
The customer provided an incorrect address
The customer is unavailable to receive the order
The customer cannot be contacted using the provided contact information
The customer refuses delivery without an eligible reason
The delivery location is inaccessible
Any resolution will depend on the circumstances and applicable law.
15. Non-Refundable Situations
Subject to applicable consumer rights and other mandatory legal requirements, a refund may generally not be available for:
Change of mind after food preparation has started
Incorrect food ordered by the customer
Incorrect quantity selected by the customer
Customer unavailability
Incorrect delivery address provided by the customer
Complaints reported substantially after delivery without a reasonable explanation
Misuse or abuse of the refund system
Fraudulent or false refund claims
16. Refund Abuse and Fraud
Pahadibhai may investigate repeated, suspicious, fraudulent, or abusive refund requests.
Where permitted by applicable law, Pahadibhai may:
Reject fraudulent refund claims
Reverse incorrectly issued credits
Restrict refund-related benefits
Suspend or terminate accounts involved in fraud or abuse
17. How to Request a Refund
To request a refund or report an order issue, contact us at:
support@pahadibhai.in
Please provide, where available:
Order ID
Registered mobile number or email
Description of the issue
Photographs or supporting information
Payment details relevant to the transaction
Providing accurate information helps us investigate and resolve your request more quickly.
18. Consumer Rights
Nothing in this Refund and Cancellation Policy is intended to exclude, restrict, or limit any rights or remedies that you may have under applicable consumer protection laws or other mandatory laws.
Where applicable law provides a greater right to a refund, replacement, cancellation, or other remedy, those legal rights will continue to apply.
19. Changes to This Policy
Pahadibhai may update this Refund and Cancellation Policy from time to time.
Any updated version may be published through the Pahadibhai application or website and will include a revised effective date.
20. Contact Us
For refund, cancellation, payment, or order-related questions:
Pahadibhai
Email: support@pahadibhai.in
Last Updated: August 20, 2026
