Pahadibhai Cancellation Policy

Effective Date: August 20, 2026

This Cancellation Policy explains when a customer may cancel an order placed through the Pahadibhai food delivery application ("Pahadibhai", "we", "us", or "our").

By placing an order through Pahadibhai, you agree to this Cancellation Policy and our Terms and Conditions.

1. Customer Cancellation

Customers may request cancellation of an order through the Pahadibhai application, subject to the status of the order.

Before Restaurant Acceptance

If you cancel your order before the restaurant or food partner accepts the order, you may generally be eligible for a full refund of the amount paid.

After Restaurant Acceptance

Once the restaurant has accepted the order or started preparing the food, cancellation may not be possible or may not be eligible for a full refund.

This is because food may have already been prepared specifically for your order.

Any applicable refund will be determined based on the circumstances of the cancellation and applicable law.

2. Cancellation After Food Preparation

If the restaurant has started preparing or has completed preparation of your food, you may not be entitled to a refund if you cancel the order, subject to your rights under applicable law.

3. Cancellation Due to Customer Information

An order may be cancelled without a refund, where permitted by applicable law, if delivery cannot be completed because:

An incorrect or incomplete address was provided.
The customer provided an incorrect phone number.
The customer cannot be contacted.
The customer is unavailable to receive the order.
The customer refuses to accept the order without a valid reason.
The delivery location is inaccessible.
The customer otherwise prevents successful delivery.
4. Cancellation by Pahadibhai or Restaurant

Pahadibhai or the restaurant/food partner may cancel an order in circumstances including:

The requested food is unavailable.
The restaurant is closed or unable to prepare the order.
Delivery is unavailable in the selected area.
A technical or system issue occurs.
Payment cannot be successfully processed.
Incorrect pricing or menu information is identified.
There is unusually high demand.
There is a safety or security concern.
Circumstances beyond reasonable control prevent fulfillment.

If an order is cancelled by Pahadibhai or the restaurant and payment has already been successfully collected, an eligible refund will generally be initiated.

5. Delivery Delays

An estimated delivery time is not necessarily a guaranteed delivery time.

Traffic, weather, restaurant preparation time, delivery partner availability, technical issues, and other circumstances may cause delays.

A delay does not automatically entitle a customer to cancel an order or receive a refund.

If an order is significantly delayed, please contact Pahadibhai support so that we can review the situation and determine an appropriate resolution.

6. Payment Failure

If payment fails or remains incomplete, the order may not be confirmed.

If an amount is temporarily deducted despite an unsuccessful order, the amount may be reversed or refunded according to the applicable payment provider's processing procedures.

7. Duplicate Orders

If you accidentally place multiple orders, contact Pahadibhai immediately.

Cancellation of duplicate orders may be possible only if the relevant order has not already been accepted or prepared.

Once preparation has started, cancellation or refund may not be available, subject to applicable law.

8. Refund After Cancellation

Where a cancellation qualifies for a refund, the refund may be issued to:

The original payment method; or
The Pahadibhai wallet/account balance; or
Another legally permitted refund method.

The actual time required for a refund to appear may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution.

9. Promotional Offers and Coupons

If an order is cancelled, coupons, discounts, cashback, referral rewards, or promotional credits used for that order may not be restored unless specifically stated in the applicable promotion terms.

Promotional benefits may be subject to separate conditions.

10. Fraudulent or Abusive Cancellations

Pahadibhai may investigate repeated or suspicious cancellation activity.

Where permitted by applicable law, we may restrict cancellation or refund benefits, suspend accounts, or take other appropriate action where we reasonably believe that the cancellation system is being abused or used fraudulently.

11. How to Cancel an Order

Where cancellation is available, you may use the cancellation option provided in the Pahadibhai application.

If the cancellation option is not available, you may contact us as soon as possible at:

support@pahadibhai.in

Please provide your Order ID and registered contact details.

Contacting support does not guarantee that an order can be cancelled, particularly after the restaurant has accepted or started preparing the order.

12. Consumer Rights

Nothing in this Cancellation Policy is intended to remove or restrict any rights or remedies that cannot legally be excluded under applicable Indian consumer protection laws or other applicable laws.

Where applicable law provides a customer with a right to cancel an order or receive a refund, that right will continue to apply.

13. Changes to This Policy

Pahadibhai may update this Cancellation Policy from time to time.

The latest version may be made available through the Pahadibhai application or website and will include the applicable effective date.

14. Contact Us

For questions regarding order cancellation, please contact:

Pahadibhai

Email: support@pahadibhai.in

Last Updated: August 20, 2026